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最近公司人事部培训员工Empathy,看了标题挺纳闷的,同情有什么好学的? 看完50分钟的视频,再查了下字典。发现自己把Empathy 和 Sympathy混为一谈了。今天与大家分享。
首先查词根-pathy-牛津词典有两个解释:
再查牛津词典。
后来再看一遍培训视频的小片段。一个人掉进井里,Sympathy的站在井台说:"那个人好可怜哦!" Empathy的找到梯子,爬下去,再和他一起爬上来。
这两个词都有同情的意思。但Empathy没有walk away from the problem。
. understand how the other person is feeling with the mood elevator
. active listening. Paraphrase – repeat what they say in different words. Pause and reflect before responding
EMOTIONAL Train to feel what the other person is feeling
. Ask questions. Can you tell me more? Give me an example?
. Acknowledge. Thank them for sharing. Repeat how they are feeling
COMPASSION Train by taking a walk in the other person's shoes
. Stay curious. Take a walk in the other person's shoes
. Seek out new perspectives. Have a coffee chat witha coworker