前几天我的LG G4的手机突然停留在LIFE IS GOOD的启动画面上,尝试了拨电池,拨卡,反复试,偶尔能进入但很快就回到那个画面。
这个手机是去年1月份左右买,可能已经过保。赶紧通过LG CANADA网站上的在线聊天联系客服,客服倒是见识多了,查了我的IMEI编号之后,就叫我过去寄去维修。下面是部分内容
8:38 PM | Y ZHU: | yes. stuck in Life is Good screen |
8:38 PM | Anakin: | I see. That's the LG G4 Bootloop Issue and this needs to be serviced already. |
8:38 PM | Anakin: | LG is offering free repair for the G4, in warranty or not, that has the bootloop issue as long as there is no physical/water damage on the phone. You'll just need to send the phone to our service center for the repair. |
:44 PM | Anakin: | You'll need to send the phone to our service center in Markham, ON and the name of the service center there is FutureTel ON. |
8:44 PM | Anakin: | Their address is: 570 Alden Road, Unit 12, Markham, ON, L3R 8N5 |
8:44 PM | Anakin: | You need to remove any sim card or any SD Card that is attached on the phone. Ship the phone together with the battery and the back cover only. |
8:44 PM | Anakin: | You also need to include on a piece of paper all your contact information: name, address, phone number, email address. IMEI number and your current network provider |
8:44 PM | Anakin: | On the piece of paper, include also the code: "G4BOOT" |
8:45 PM | Anakin: | Just ship over the phone and once we received the phone, it will be 3-5 business days for the repair. |
8:45 PM | Y ZHU: | may I have your address? |
8:46 PM | Anakin: | Their address is: 570 Alden Road, Unit 12, Markham, ON, L3R 8N5 |
后来一查,原来是LG年前就曝出来的硬件问题。
http://forums.androidcentral.com/lg-g4/547864-lg-g4-stuck-boot-how-can-i-get-out-16.html
上面的链接用户留言达到16页之多。
LG在2016年1月就承认问题并答应维修。
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
我的机器出问题比较迟,但最终还是来了。看来我是奥特了。
现在17年3月22号,AMAZON上卖$219,还有人买吗?听说是特定系列号(505)开始的就一定有这个问题。
LG G4 Unlocked Smartphone with 32GB $219
同样类似价格还有:Samsung Galaxy J7 Prime $238 Xiaomi Redmi Note3 $210
其实LG走的路线有点像国货,靠性价比取胜,当时LG2在市场上取得成功。没想到LG4出了这档子事。好像二线品牌,出了问题不见大家把它当作大新闻。
顺便吐槽下CANADA POST,寄个二天抵达的快件(就一个手机),收费30加元。电子商务在加拿大的确不用做了。我再寄一二次就可以买一个新的了:=)
后话,我的邮件周四晚上寄走,周一傍晚才到。维修好后,周五就已经寄回来了。速度还是蛮快的。查看维修单,是更换了主板。
不过,我的数据全部被清掉了,微信历史,各个程序保存的密码等都消失或要重输入。
还好,我的通讯录、照片、邮件等都在GOOGLE上同步,没有损失。