新的EV charger不好用

This is a new level 3 EV charger.  I have problem using it. First of all, it asks you to plugin first, but I like to test the charger first before using it. Secondly, it takes time to scan the RFID. Lastly you need to press the touch screen a few times (you can hear the beep but no action taken, the touch screen is sensitive enough).  I thought new unit should be better not worse. This is new charger because, previously before this was opened to public, we had the video proof:
EV quick charge station at Free And Easy,  address: 1180 N Fair Oaks Ave Sunnyvale, CA 94089